The JAM Desk

Well over a week ago, I took a drive down to South County Regional to check out their new circulation desk, but when I arrived I was pleasantly surprise to find that the transformation included much more than just self-check out.

For starters, the new desk is at least 2/3rds smaller in size then its predecessor. But it wasn't the circ desk that made me smile; instead it was the new JAM desk.

The Just Ask Me desk is the first concierge-like desk that our library has embarked on (Don't ask me why 'cause we've talked about it for years) and as I watched the entrance for a few minutes, I saw at least a half dozen people stop and seek assistance.

This past year I've had the pleasure of visiting many other libraries that have implemented similar information stations and as one colleague commented last week, it's nice to see libraries removing big desks and eliminating "barrier services." -- well said!

PS: Full set of pics of SOR's new look (as you can see, things are still in progress)

PPS: Elaine, Tammy, Garrett & SOR staff - great job & great leadership!